Found with: Sony Xperia X compact- 7.1.1- Build 34.3.A.0.26
Hearing aids were initially successfully paired and used with the ” Easy Line Remote ” app prior to restart of phone.
Simply turning Bluetooth off/on again from the phones control center does not solve the issue. You have to do it through system settings.
Description: The hearing aids cannot reconnect to the Easy Line Remote app on some Android smartphones after phone startup and/or launching of the app. The main volume screen of the Easy Line Remote app shows an endless “Connecting” message on both sides for Left and Right.
Step 1: Solutions: Turn Off and On again Bluetooth in Android system settings
Every time after startup of phone (i.e in the morning when inserting hearing aids to use them for the day):
Step 2: Now the Easy Line Remote app should be connected to the hearing aids again
Return or Launch “ Easy Line Remote app”, it should now successfully connect to hearing aids within 5 seconds. In case one or both hearing aids do not reconnect after 10 seconds, return to system settings and repeat procedure from the step above.